Refund policy
We have a 30-day return policy, which means you will have 30 days after your order date to request a return or exchange.
To be eligible for a refund or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need proof of purchase.
To start a return, use our self-service returns and exchange portal located here:
Doctored Locks Return Portal.
When your return has been processed accepted, you'll receive instructions on how and where to send your package. Items sent back to us without requesting a return or exchange will not be accepted.
Contact us for return questions or assistance at team@doctoredlocks.com.
Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), final sale items, or clearance merchandise. Please get in touch if you have questions or concerns about your specific item.
We do not accept returns for gift cards or store credit.
Exchanges
The fastest way to begin an exchange is to use our Instant Exchange feature. Use the portal to begin the process and select "Instant Exchange." This will create a separate purchase for the new items up to the amount of your exchange - however, you will not be charged unless exchange items are not received or in approved condition.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or declined. If approved, you’ll be automatically refunded via the method you selected in the portal. It can take several days for your bank or credit card company to process the refund even after it has been initiated from our business.
If more than 15 business days have passed since we’ve approved your return, please contact us.