hair Orders FAQ

customer service is ready to help you with all your hair extension needs

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No matter how small the question, we are here to support you!

place an order for your hair extensions

Placing Your Order

You can place your order or reorder by website, phone call or text.

track your package

Tracking Your Orders

You can follow your order's journey at any time by checking our tracking page.

sew in hair extensions

Ready to Install?

Be sure to check out our tutorial section or message us - we are here for YOU!

  • Call Us

    Click to dial: 509-326-7100

  • Track Orders

    Click here to track your package.


    Text number: 929-352-0876


Questions Before You Buy

You do not need a beauty license or a business license to purchase. If you do have a beauty license, you can sign up for an industry insider account here.

We absolutely do!

Color matching by text:

Just snap some pictures in natural light and text them to us at: 929-352-0876. We will send you some recommendations and any pictures you need by reply text.

Color matching by mail:

Send us a snippet of hair (or hair from your brush) and instructions detailing what type, length and texture of extensions you’re after. Don't forget to include your preferred contact information.

Mail us your goods:

Doctored Locks: Color Matching
2432 S. Inland Empire Way
Spokane, WA 99224 USA

As soon as we receive your packet, we will follow up with you about what would match best.

We back all of our products with a 100% Satisfaction Guarantee.

In the event your eyes don’t glaze over with tears of joy as if seeing the heavens opened the moment you receive your purchase, just let us know within 30 days and return any item to us in its original condition.

Our return and exchange information can be found here. It’s easy peezy lemon squeezy.

Used and/or installed products are not covered by the satisfaction guarantee. Quality of all hair extensions should be determined before the bindings are removed. Removing the bindings will void its return eligibility.

To determine the quality of your bundles, we recommend familiarizing yourself with the following tests. 

We recommend these specifically as they can be done without disrupting the package and voiding most distributor's guarantees:

1. View the fullness to the tips - your extension hair should have a gradual taper and not just loose stringy ends.

2. Feel the temperature of the bundle in your hand. Higher quality hair will have a cooler temp due to the moisture trapped inside the cuticles.

3. Look for split ends and mechanical damage. Bending the strands over your hand will make the tips more visible.

4. If you are concerned about overprocessing, take a small strand and wet it. See how it stretches. Damaged hair will overstretch and possibly break. If it feels like rubber, avoid installation.

5. If you are concerned about it possibly being plastic, take a strand and remove it from the pack. Light it on fire and then observe the smell that is released. Human hair has a very distinct smell.

6. Run your fingers up and down one or two strands of hair - cuticle hair will be slightly rougher on the upward movement.

We have a video for this process too! Check that out here.

When you place an order with us:

1. Your products are automatically reserved by our inventory system.

2. Orders are printed and physically pulled from our shelves by our pack and ship team members.

3. The items that have been selected are scanned to make sure every item in your bundle is correct.

4. Next, the products are packaged with love and care, labeled and taken to our shipping bay to be picked up by our shipping carriers.

5. From our shipping bay they're waved a fond farewell and begin their magical journey to you.

6. We also make sure you are emailed your tracking information for you to spy on it as it makes its way across the land.

For quality assurance, we also monitor parcels for delays and potential issues while they are en route to you.

If there are any hiccups, our staff to be in contact with you immediately and maintain that contact until the goods are safely in your hands.

Placing Your Order

We believe it is our responsibility to protect our customers.

Anyone can claim their website is compliant with credit card industry regulations, but our online store is PCI Certified by third party security auditors. PCI auditing is ongoing, so you can rest assured that your information is always safe. That’s something we take very seriously.

Any and all the information you submit to us is private, unless you tell us otherwise. Long story short, we don’t buy, sell, trade or share your information with anyone.

You can identify an "https://" prefix in the URL and a key or padlock icon in your browser's status bar as indicators that a page within a website is secure.

We accept the heck out of Visa, MasterCard, American Express, Discover, and PayPal. You can even finance your purchases through PayPal Pay Later.

You can place an order online any time. Our online orders are processed in batches several times throughout each business day.

Most packages are shipped within 24 hours from the time they are placed. However, it may take up to three days to process your order (weekends or an unexpected delay).

If you have a hair deadline on a crunch, please speak to one of our amazing staffers at (509) 326.7100.

Shipping FAQ

Yes, we do. We ship worldwide!

If you don't see your country of destination at checkout, just give our customer service team a call and we will look into getting service to your country added.

Shipping prices vary depending on parcel weight and destination. To see these costs, add your desired items to your cart, then proceed to the "View Cart" screen.

You can always make changes to your cart, continue shopping, or click the "checkout" button to begin checking out.

The average shipping time for orders is 2 to 3 business days.

To see estimated times, please refer to your selected shipping method on the checkout page.

Depending on where your package is traveling to, it can be as short as 1 business day or take up to a few weeks.

Next day services are available to most areas in North America for "hair emergency" situations.

If you have placed an international order and you’re worried it’s late, we suggest first calling your local customs office to see if it’s being held there for any reason. Delays in international orders are typically due to the red tape of customs processing.

Doctored Locks does not add additional fees.

However, fees may be added by your selected shipping carrier or your local customs agency. Fees levied by your shipping carrier may include brokerage fees (for crossing international borders) and filing parcel entry documents with customs.

Your country’s customs agency regulates importation of goods. They may impose a tariff, tax, duty or other fee. These are commonly calculated by the type of item and the dollar amount that you have purchased.

Because these fees vary from agency to agency and country to country, we are unable to predict these fees for you. If you are concerned about the possibility of additional fees, please contact your local customs office and selected shipping carrier.

The United States Postal Service can be reached at 1-800-275-8777. UPS can be contacted at 1-800-742-5877. You will need to Google the customs office closest to you.

Any additional fees are the customer's responsibility. Your shipping fees will not be refunded if you refuse your shipment.

Note: We have received feedback from customers that USPS has been much less expensive than UPS in regards to international transport "brokerage" fees. This has been particularly true for our Canadian customers.

If a parcel is deemed undeliverable by the shipping carrier, we will try to contact you to make any necessary corrections. Additional shipping charges may be incurred if this was due to an incomplete or refused address.

We do not charge VAT on orders at checkout for customers in the European Union.

You will be responsible for paying these fees separately upon arrival to your country. Orders are shipped with your phone number and email available to the parcel carriers and processors, and the appropriate agency will contact you regarding the payment of VAT associated with your order.

Tracking and Aftercare