Shipping policy

Processing Times: Orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.  Processing times may be extended by potential delays such as high order processing volume or issues beyond our control (such as inclement weather).  Note: Most orders are processed and shipped same day but this is not guaranteed.  Please contact customer support in advance if you require strict delivery times.

Domestic Shipping Rates and Estimates

Shipping options and related charges for your order will be calculated and displayed at checkout.

In-store pickup

You can skip the shipping fees with free local pickup at our Spokane showroom. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 (in stock items) to 4 (inventory transfer items) business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are 10am to 3pm on Monday through Friday. Please have your order confirmation email and your ID with you when you come.

International Shipping

We offer international shipping to some countries as well.  If your country is not listed, please contact our customer service to determine if it can be added.  To determine your shipping rates, please add your items to the cart and update your delivery address.  Rates will be automatically calculated.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Doctored Locks is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at team@doctoredlocks.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Please note: UPS cannot ship to PO Boxes.  Select USPS if you wish to ship to a PO Box.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at team@doctoredlocks.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at team@doctoredlocks.com.